Delivery info
Delivery Status Table
The delivery status of the sent communications can be consulted after sending using different methods of the provided API. Same status catalog is used for different channels although it meaning can be slightly different and not all the status can be applicable to every channel.
| Status | SMS | |
|---|---|---|
| REGISTERED | The SMS has been accepted (input is correct) and registered in the system to be submitted to GSM network for delivery, however the SMS has not been sent yet | N/A |
| SUBMITTED | The SMS has been already submitted to GSM network and sent to the user. No confirmation of delivery, expiration or error has been received so far | The e-mail has been accepted and submitted to e-mail service provider to be sent, no final status is known yet |
| DELIVERED | The SMS has been successfully delivered to the subscriber device | The e-mail has been delivered to the destination e-mail server successfully, although it is not guaranteed that is already available at user inbox (the process is opaque) |
| OPEN | N/A (not possible to know for SMS) | The e-mail has been already opened by the user |
| CLICKED | N/A | At least one link included in the e-mail has been clicked by the user |
| EXPIRED | It was not possible to deliver the SMS to the user during the set maximum delivery time (48h by default), e.g: the phone was off during the whole period | N/A |
| UNDELIVERABLE | It is not possible to deliver the SMS because of a GSM network reason, for example, the destination number does not exist | The e-mail cannot be delivered to the destination address because of a permanent situation, for example, the address does not exist. |
| DEFERRED | N/A | The e-mail was rejected by destination e-mail server because of a temporary issue expected to be resolved soon (e.g: overload), the sending will be reattempted |
| REJECTED | N/A | The e-mail was rejected by destination e-mail server because of a temporary reason, for example, the user memory usage is over quota |
| DROPPED | N/A | The e-mail was dropped by the e-mail service provider because it has been identified as a sending that is going to fail, e.g: it was already rejected before |
| FAILED | The SMS processing in the system has failed and it could not be sent or, at least, it is not guaranteed it was sent | N/A |