openapi: 3.0.0
info:
  description: |
    The Trouble Ticket API provides a standardized client interface to Trouble Ticket Management Systems for creating, tracking and managing trouble tickets as a result of an issue or problem identified by a customer or another system.

  version: 1.0.2
  title: Ticketing OSSJ API
  termsOfService: http://swagger.io/terms/
  contact:
    email: ticketing_squad@masmovil.com
  license:
    name: Apache 2.0
    url: http://www.apache.org/licenses/LICENSE-2.0.html

servers:
  - url: 'https://ticketing-ossj.masstack.com/'
    description: production
  - url: 'https://ticketing-ossj.sta.masstack.com/'
    description: staging
tags:
  - name: Trouble Ticket
    description: Everything about your trouble tickets
    externalDocs:
      description: Find out more
      url: http://swagger.io

paths:
  '/troubleTicket':
    post:
      security:
        - bearerAuth: []
      tags:
        - Trouble Ticket
      summary: Create new trouble ticket
      description: Create a new trouble ticket with status OPENACTIVE
      operationId: createTroubleTicket


      requestBody:
        description: trouble ticket attributes needed to create a new trouble ticket
        required: true
        content:
          application/json:
            schema:
              allOf:
                - $ref: '#/components/schemas/createTroubleTicketByValueRequest'
                - type: object
                  properties:
                    attachments:
                      type: array
                      items:
                        $ref: '#/components/schemas/attachmentBase64'
          multipart/form-data:
            schema:
              type: object
              properties:
                data:
                  type: object
                  description: json with the properties createTroubleTicketByValueRequest
                attachment:
                  type: array
                  description: array of attachtments in base64 (multipart/form-data)
                  items:
                    type: string
                    format: binary

      responses:
        201:
          description: trouble ticket has been created successfully
          content:
            application/json:
              schema:
                $ref: '#/components/responses/CreateTroubleTicketResponse'
        400:
          description: OssjIllegalArgumentException, RemoteException
          content:
            application/json:
              schema:
                oneOf:
                  - $ref: '#/components/responses/OssjIllegalArgumentException'
                  - $ref: '#/components/responses/RemoteException'

  '/troubleTicket/{ticketId}':
    get:
      security:
        - bearerAuth: []
      tags:
        - Trouble Ticket
      summary: Get a trouble ticket
      operationId: getTroubleTicket
      responses:
        200:
          description: trouble ticket response
          content:
            application/json:
              schema:
                $ref: '#/components/responses/TroubleTicketResponse'
      parameters:
        - in: path
          name: ticketId
          required: true
          schema:
            type: string
            description: primary key of the trouble ticket
    patch:
      security:
        - bearerAuth: []
      tags:
        - Trouble Ticket
      summary: Update an existing trouble ticket
      description: Update a Trouble ticket
      operationId: updateTroubleTicket
      parameters:
        - in: path
          name: ticketId
          required: true
          schema:
            type: string
            description: primary key of the trouble ticket
      requestBody:
        description: trouble ticket object to update an existing trouble ticket
        required: true
        content:
          application/json:
            schema:
              allOf:
                - $ref: '#/components/schemas/updateTroubleTicketByValueRequest'
                - $ref: '#/components/schemas/attachmentBase64'
            example:
              baseTroubleTicketState: OPENACTIVE
              ticketId: "<write here trouble ticket Id from TO>"
              mirrorKey: "<write here trouble ticket id from TU>"
              dialog: "<write here additional information>"
              attachments:
                - content: "ZmlsZSBudW1iZXIgMQ=="
                  mimeType: text/plain
                  name: file1.txt
                - content: "ZmlsZSBudW1iZXIgMQ=="
                  mimetype: text/plain
                  name: file2.txt
          multipart/form-data:
            schema:
              type: object
              properties:
                data:
                  type: string
                  description: json with the properties createTroubleTicketByValueRequest
                attachments:
                  type: array
                  description: array of attachtments in base64 (multipart/form-data)
                  items:
                    type: string
                    format: binary
      responses:
        200:
          description: trouble ticket has been updated succesfully
          content:
            application/json:
              schema:
                $ref: '#/components/responses/UpdateTroubleTicketResponse'
        400:
          description: OssjIllegalArgumentException, RemoteException, ObjectNotFoundException
          content:
            application/json:
              schema:
                oneOf:
                  - $ref: '#/components/responses/OssjIllegalArgumentException'
                  - $ref: '#/components/responses/RemoteException'
                  - $ref: '#/components/responses/ObjectNotFounException'

components:
  schemas:
    troubleTicketResponse:
      type: object
      properties:
        ticketId:
          type: string
          example: RED-84
        mirrorKey:
          type: string
          example: ONV-1024
        baseTroubleTicketState:
          type: string
          example: OPENACTIVE
        dialog:
          type: string
          example: ERI_MM_OLTZ3562010LAP012_para que se revise
        troubleType:
          type: string
          example: FTTH_PROVISION_RANGED_NO_NAVEGA
        troubleDescription:
          type: string
          example: ONT sincronizado, pero no navega.
        troubleDectectionTime:
          type: string
          example: '2020-09-15T00:00:00Z'
        preferredPriority:
          type: integer
          example: 1
        troubledObject:
          type: string
          example: CTO
        customerTroubleNum:
          type: string
          example: O99999999999/M9999999999
        wh1Parameter:
          type: string
          example: Red
        customer:
          type: string
          example: 100

    updateTroubleTicketByValueRequest:
      type: object
      required:
        - ticketId
        - mirrorKey
        - dialog
        - closeOutType
        - closeOutNarr
        - serviceRestoredTime
      properties:
        baseTroubleTicketState:
          type: string
          enum:
            - OPENACTIVE
            - DEFERRED.AWAITING-CANCELATION
            - DEFERRED.AWAITING-INFORMATION
            - CLOSED.CANCELED
            - CLOSED
            - CLEARED
          description: trouble ticket status
        ticketId:
          type: string
          maxLength: 15
          description: id assigned to the trouble ticket in the TO systen
        mirrorKey:
          type: string
          maxLength: 15
          description: id assigned to the trouble ticket in the TU systen
        dialog:
          type: string
          maxLength: 4000
          description: information about the issue
        closeOutType:
          type: string
          maxLength: 128
          description: Resolution typifications agreed
        closeOutNarr:
          type: string
          maxLength: 128
          description: Real typification
        serviceRestoredTime:
          type: string
          format: date-time
          description: resolution date time
          maxLength: 20
        customer:
          type: integer
          description: clients number affected
          maxLength: 100
    createTroubleTicketByValueRequest:
      type: object
      required:
        - baseTroubleTicketState
        - mirrorKey
        - dialog
        - troubleType
        - troubleDescription
        - troubleDetectionTime
        - preferredPriority
        - troubledObject
        - customerTroubleNum
        - wh1Parameter
        - clearencePerson
      properties:
        baseTroubleTicketState:
          type: string
          maxLength: 15
          enum:
            - OPENACTIVE
          description: trouble ticket status
        mirrorKey:
          type: string
          maxLength: 255
          description: trouble ticket id in TU ( territory user)
        dialog:
          type: string
          maxLength: 4000
          description: information about the issue
        troubleType:
          type: string
          maxLength: 35
          description: agreed opening typifications
        troubleDescription:
          type: string
          maxLength: 1000
          description: short description about issue
        troubleDetectionTime:
          type: string
          format: date-time
          description: issue dectention datetime
        preferredPriority:
          type: integer
          format: integer
          enum:
            - 1
            - 2
            - 3
          description: issue severity level. Level 1 more than 200 clients , level 2 between 65 & 200 and level 3 between 10 & 65)
          minimum: 1
          maximum: 3
        troubledObject:
          type: string
          maxLength: 100
          description: affected object
        customerTroubleNum:
          type: string
          description: affected client identifier
          maxLength: 100
        homeId:
          type: string
          description: client home identifier. This field is required when issue type is client and IUA is not ready.
          maxLength: 255
        gescal37ID:
          type: string
          description: Gescal 37 indetifier
          maxLength: 40
        wh1Parameter:
          type: string
          description: issue type (client | network )
          enum:
            - cliente
            - red
        wh2Parameter:
          type: string
          description: generic field
          maxLength: 255
        wh3Parameter:
          type: string
          description: generic field
          maxLength: 255
        wh4Parameter:
          type: string
          description: generic field
          maxLength: 255
        wh5Parameter:
          type: string
          description: generic field
          maxLength: 255
        customer:
          type: string
          description: number of clients affected
        clearencePerson:
          type: string
          description: remote agent indentifier
    attachmentBase64:
      type: object
      description: An attachment.
      properties:
        content:
          type: string
          description: The actual contents of the attachment object, if embedded, encoded as base64
        mimeType:
          type: string
          description: Attachment mime type such as extension file for video, picture and document
        name:
          type: string
          description: The name of the attachment
    createTroubleTicketResponse:
      type: object
      description: trouble ticket has been created successfully
      properties:
        ticketId:
          type: string
          example: RED-84
        mirrorKey:
          type: string
          example: ONV-1024
    updateTroubleTicketResponse:
      type: object
      properties:
        ticketId:
          type: string
          example: "RED-84"
        dialog:
          type: string
          example: "This is a comment example"
        troubleType:
          type: string
          example:  "FTTH_INS_CTO INACCESIBLE"
        troubleDescription:
          type: string
          example: "trouble description example"
        preferredPriority:
          type: string
          example: "4"
        customerTroubleNum:
          type: string
          example: O99999990
        wh1Parameter:
          type: string
          example: "Incidencia Mutualizada"

    OssIllegalArgumentException:
      type: object
      description: Exception for wrong value if any of the fields of the received trouble ticket has an invalid value, a required field is missing, etc.
      properties:
        illegalArgumentException:
          type: string
          example: 'required fields: baseTroubleTicketState,mirrorKey,dialog'
    RemoteException:
      type: object
      description: Exception of the real TT system; communication errors with the same
      properties:
        remoteException:
          type: string
          example: The field subcategory is not defined in created screen
    ObjectNotFounException:
      type: object
      description: If the specified native key does not correspond to any trouble ticket in the TO system
      example: 'Issue not found'
    error400:
      type: object
      description: bad request
      properties:
        code:
          type: string
          example: '0015'
        status:
          type: string
          example: "Bad Request"
        message:
          type: string
          example: "message about the error"
        detailMsg:
          type: string
          example: "detail message about the error"
    TOClosesTicketDueToWarrantyExpirationExample:
      type: object
      properties:
        baseTroubleTicketState:
          type: string
          example: "CLOSED"
        ticketId:
          type: string
          example: "PROV-53625"
        mirrorKey:
          type: string
          example: "AFTTH-63972"
        dialog:
          type: string
          example: "Closed by warranty expired due Lyntia has not recieve a response from TU in the last 96 hours."
        closeOutType:
          type: string
          example: "FTTH_REVENTA_OTROS"
        closeOutNarr:
          type: string
          example: "FTTH_REVENTA_OTROS"
        serviceRestoredTime:
          type: string
          example: "2023-11-27T13:59:00Z"
        preferredPriority:
          type: integer
          example: -1
        clearancePerson:
          type: string
          example: "RedeAberta"

    TOCancellationRequestExample:
      type: object
      properties:
        baseTroubleTicketState:
          type: string
          example: "DEFERRED.AWAITING-CANCELATION"
        ticketId:
          type: string
          example: "INST-577117"
        mirrorKey:
          type: string
          example: "AFTTH-65956"
        dialog:
          type: string
          example: "incidencia duplicada y repetida"
        preferredPriority:
          type: integer
          example: -1
        clearancePerson:
          type: string
          example: "RedeAberta"

    TOResolutionRequestExample:
      type: object
      properties:
        baseTroubleTicketState:
          type: string
          example: "CLEARED"
        mirrorKey:
          type: string
          example: "AFTTH-66575"
        ticketId:
          type: string
          example: "PROV-54374"
        dialog:
          type: string
          example: "Buenas tardes,\r\n\r\nEs necesario que para poder tramitar la incidencia nos indiquéis el ID Home afectado \r\n\r\n¿podéis facilitárnoslo para poder realizar la gestión?\r\n\r\nUn saludo "
        clearancePerson:
          type: string
          example: "RedeAberta"
        closeOutType:
          type: string
          example: "FTTH_REVENTA_OTROS"
        closeOutNarr:
          type: string
          example: "FTTH_REVENTA_OTROS"
        serviceRestoredTime:
          type: string
          example: "2023-12-12T17:49:00Z"

    TOResolutionRequestWithAttachmentsExample:
      type: object
      properties:
        baseTroubleTicketState:
          type: string
          example: "CLEARED"
        ticketId:
          type: string
          example: "INST-585439"
        mirrorKey:
          type: string
          example: "MM-12574"
        dialog:
          type: string
          example: "Enviamos información de CTO actual y cercanas."
        closeOutType:
          type: string
          example: "FTTH_REVENTA_ENVIO_INFORMACION"
        closeOutNarr:
          type: string
          example: "FTTH_INS_CTO ILOCALIZABLE"
        serviceRestoredTime:
          type: string
          example: "2023-12-12T17:12:00Z"
        attachments:
          type: array
          items:
            $ref: '#/components/schemas/attachmentBase64'
          example:
            - content: "base 64 file content"
              mimeType: "null"
              name: "cto_actual_009.jpg"
            - content: "base 64 file content"
              mimeType: "null"
              name: "cto_013.jpg"
        clearancePerson: 
          type: string
          example: "RedeAberta"


    TOInformationRequestExample:
      type: object
      properties:
        baseTroubleTicketState:
          type: string
          example: "DEFERRED.AWAITING-INFORMATION"
        ticketId:
          type: string
          example: "ATC-2088604"
        mirrorKey:
          type: string
          example: "AFTTH-65548"
        dialog:
          type: string
          example: "Buenas tardes,\r\nSolo viene fotos, no hay fichero para poder generar y cargar en ILR\r\n\r\nSaludos\r\nAlfonso"
        preferredPriority:
          type: integer
          example: -1
        clearancePerson:
          type: string
          example: "RedeAberta"

    TURejectsCancellationRequestExample:
      type: object
      properties:
        baseTroubleTicketState:
          type: string
          example: "OPENACTIVE"
        ticketId:
          type: string
          example: "<write here ticket Id from TO>"
        mirrorKey:
          type: string
          example: "<write here ticket id from TU>"
        dialog:
          type: string
          example: "<write here the detailed information about the reject cancellation>"
        clearancePerson:
          type: string
          example: "Remote Agent"

    TURejectsTicketResolutionExample:
      type: object
      properties:
        baseTroubleTicketState:
          type: string
          example: "OPENACTIVE"
        ticketId:
          type: string
          example: "<write here ticket Id from TO>"
        mirrorKey:
          type: string
          example: "<write here ticket id from TU>"
        dialog:
          type: string
          example: "<write here the detailed information about the reject ticket resolution>"

    TUSendsAdditionalInformationExample:
      type: object
      properties:
        baseTroubleTicketState:
          type: string
          example: "OPENACTIVE"
        ticketId:
          type: string
          example: "<write here ticket Id from TO>"
        mirrorKey:
          type: string
          example: "<write here ticket id from TU>"
        dialog:
          type: string
          example: "<write here additional information>"
        attachments:
          type: array
          items:
            $ref: '#/components/schemas/attachmentBase64'
          example:
            - content: "ZmlsZSBudW1iZXIgMQ=="
              mimeType: "text/plain"
              name: "file1.txt"
            - content: "ZmlsZSBudW1iZXIgMQ=="
              mimeType: "text/plain"
              name: "file2.txt"

    TUClosesTicketExample:
      type: object
      properties:
        baseTroubleTicketState:
          type: string
          example: "CLOSED"
        ticketId:
          type: string
          example: "<write here ticket Id from TO>"
        mirrorKey:
          type: string
          example: "<write here ticket id from TU>"
        dialog:
          type: string
          example: "<write here additional information if needed>"

    TUSendsAdditionalInformationWithoutStatusChangeExample:
      type: object
      properties:
        ticketId:
          type: string
          example: "<write here ticket Id from TO>"
        mirrorKey:
          type: string
          example: "<write here ticket id from TU>"
        dialog:
          type: string
          example: "<write here issue information must be in the ticket>"
        attachments:
          type: array
          items:
            $ref: '#/components/schemas/attachmentBase64'
          example:
            - content: "ZmlsZSBudW1iZXIgMQ=="
              mimeType: "text/plain"
              name: "file1.txt"
            - content: "ZmlsZSBudW1iZXIgMQ=="
              mimeType: "text/plain"
              name: "file2.txt"

    TUCancelsTicketExample:
      type: object
      properties:
        baseTroubleTicketState:
          type: string
          example: "CLOSED.CANCELED"
        ticketId:
          type: string
          example: "<write here ticket Id from TO>"
        mirrorKey:
          type: string
          example: "<write here ticket id from TU>"
        dialog:
          type: string
          example: "<write here issue information must be in the ticket>"


  responses:
    TroubleTicketResponse:
      $ref: '#/components/schemas/troubleTicketResponse'
    CreateTroubleTicketResponse:
      $ref: '#/components/schemas/createTroubleTicketResponse'
    UpdateTroubleTicketResponse:
      $ref: '#/components/schemas/updateTroubleTicketResponse'
    BadRequestResponse:
      $ref: '#/components/schemas/error400'
    OssjIllegalArgumentException:
      $ref: '#/components/schemas/OssIllegalArgumentException'
    RemoteException:
      $ref: '#/components/schemas/RemoteException'
    ObjectNotFounException:
      $ref: '#/components/schemas/ObjectNotFounException'



  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      bearerFormat: JWT

  x-othersOverviewInfo:
    description: |+


      ### Definitions

      * **TT**: Trouble Ticket system.
      * **TO**: Territory Owner (in charge of taking care of the tickets - ticket-resolution role).
      * **TU**: Territory User (issues the tickets - ticket-issuer role).

      ### Examples

      Examples can be found within the "Schemas" section, named using PascalCasing and with the word "Example" appended at the end.
      ```ThisIsAnExampleExample```

      **Please carefully read the below before using any of the examples**:

      - The 3PP (Third-parties) concept refers to a TU opening an incidence upon MM acting as a TO.
      - The concept of "external" refers to a TO handling an incidence from MM acting as a TU.

      <span style="color:red">Important note</span>: <span style="color:yellow;background-color:black">Ticket ID codes as seen within each of the endpoints refer to our ticketing system (JIRA ticket codes) and are, therefore, the ones to be used when interacting with the API.</span>
      
      
      ### State-flow diagram

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12px; font-family: Helvetica; color: rgb(0, 0, 0); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">TO Solicita<div>Información</div></div></div></div></foreignObject><image x="249" y="176" width="118" height="32" 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      ### Transaction table

      | ID Code | Transactions | baseTroubleTicketState | Example JSON request body |
      |---------|--------------|------------------------|---------------------------|
      | TU01    | Crea Ticket (Creates ticket) | OPENACTIVE |
      | TO02    | Solicita Cancelación (Requests cancellation) | DEFERRED.AWAITING-CANCELATION | [TOCancellationRequestExample](/en/docs/apis_troubleticketing_doc_swagger/1/schemas/#schematocancellationrequestexample) |
      | TU03    | Cancela Ticket (Cancels ticket) | CLOSED.CANCELED | [TUCancelsTicketExample](/en/docs/apis_troubleticketing_doc_swagger/1/schemas/#schematucancelsticketexample) |
      | TU04    | Rechaza Solicitud de Cancelación (Rejects cancellation request) | OPENACTIVE | [TURejectsCancellationRequestExample](/en/docs/apis_troubleticketing_doc_swagger/1/schemas/#schematurejectscancellationrequestexample) |
      | TO05    | Solicita Información Adicional (Requests additional information) | DEFERRED.AWAITING-INFORMATION | [TOInformationRequestExample](/en/docs/apis_troubleticketing_doc_swagger/1/schemas/#schematoinformationrequestexample) |
      | TU06    | Envía Información Adicional (Sends additional information) | OPENACTIVE | [TUSendsAdditionalInformationExample](/en/docs/apis_troubleticketing_doc_swagger/1/schemas/#schematusendsadditionalinformationexample) |
      | TO07    | Resuelve Ticket (Settles ticket) | CLEARED | [TOResolutionRequestExample](/en/docs/apis_troubleticketing_doc_swagger/1/schemas/#schematoresolutionrequestexample) |
      | TU08    | Rechaza Resolución del Ticket (Rejects ticket resolution) | OPENACTIVE | [TURejectsTicketResolutionExample](/en/docs/apis_troubleticketing_doc_swagger/1/schemas/#schematurejectsticketresolutionexample) | 
      | TU09    | Cierra Ticket (Closes ticket) | CLOSED | [TUClosesTicketExample](/en/docs/apis_troubleticketing_doc_swagger/1/schemas/#schematuclosesticketexample) |
      | TU10    | Envía Información sin modificación (Sends information with no modifications) | |


security:
  - bearerAuth: []
externalDocs:
  description: Find out more about Swagger
  url: http://swagger.io

